The insurance company branch is attached to good information in the field of insurance, moreover the law on the financial supervision requires (Wft) which consumers get an insight before the totstandkomen of an agreement in the nature of the service which the financial service provider offers them. ENRA e.g. try satisfy insurance in its information thus as well as possible to the contents of the Wft.
Who are we
ENRA insurance e.g. have established a legal person at Grootebroek. The shares of our company are for 100% in the hands of N.V general insurance society Bovemij. We action exclusively as a mediator and agent in the field of general insurances. For these activities a license is necessary. We stand registered at the authority financial markets under license number 12008213,(www.afm.nl button registers) and at the chamber of commerce under trade register number 36009508.
The sale activities of our insurance products take place by means of several sale points throughout the Netherlands and by means of Internet. We sell exclusively insurance products which are categorised in our authorisation. We have for this an authorisation of N.V general insurance society Bovemij at Nijmegen and Europeesche insurance society N.V in Amsterdam.
Our services
In consultation between our authorisation donors we a number of has developed own insurance products. We make no comparison with other insurance products. We give exclusively information and explanation on our own products. YOU stipulate yourself, possibly in consultation between a work (st) there of one of our sale points, which insurance components for you apply. In the most of cases you can let fix the insurance direct. Depending on the type insurance you get the policy and conditions or get you these some days directly later by our thuisgestuurd. YOU must then yourself check the polisgegevens. We ensure the incasso of the chargeable premium and costs and the payment of this to the insurers.
At possible damage you must consult the insurance conditions and the taken instructions to follow. YOU get help have concluded also at the sale point alwaar you the insurance. They can help you with completing damage. The settlement of so-called WAM engine insurance damages has been transferred to N.V general insurance society Bovemij at our auto-cycles and. They can take contact with you concerning the run.
Our insurance products
We sell only a limited number of insurance products. It concerns insurance for the bicycle line (bicycle insurance, auto-cycle insurance and engine insurance), an insurance for photograph and video camera and an insurance for hoortoestellen. The establishments where these objects are sold treden as a rule also as a sale point for our insurance products.
We cooperate with several retail organisations which sell our insurance products under a private label. Examples of this its insurance under the name Bike total bicycle insurance, Profile Fietsverzekering, Fietsplus Fietsverzekering and Fietswereld Fietsverzekering and at the camera insurance under the name ring photograph service totally plan.
Under own name we conduct the mark names national bicycle insurance, national auto-cycles insurance, national engine insurance, camera guarantor plan and it hears certain plan.
All our insurance products have compensation as a characteristic that at damage take place on the basis of the so-called naturabeginsel. This implies that you are put at robber stable or total loss by the sale point where you have concluded the insurance in the possession of replacing, an equivalent, object. At damage becomes, if you this jointly insured, insured the object has repaired. We settle up with the sale point. An possibly own risk must settle up you yourself with the sale point.
What expects we of you
For a correct appraisal and observation of the premium of risk to insure we must receive correct data of you. If afterwards appears that you have given or another insure incorrect information, it can be that a damage benefit is refused. Also during the duration of the insurance you modifications which are important for the concerning insurance pass on, must. Think thereby for example of a removal, modification or sale of insured the object. There modifications should appear in by you at our closed insurance then must you that to ENRA pass on insurance e.g.
Our accessibility
Our office has been opened of Monday up to and including Thursday from 08.30 till 17.00 and on Friday from 08.30 till 16.45. During our visiting hours you can reach telephonically our on 0228 - 52 00 00. YOU can reach our 24 hours per day by means of our fax 0228 - 52 00 11, per e-mail (info@enra.nl) and on our Internet site (www.enra.nl)
For concluding an insurance you must get in touch with one of our sale points. YOU can find these on our Internet site, under the cup contact. A limited number of our insurance products can be also concluded by means of our Internet site.
Premium premie-incasso
The incasso of the contribution will take place take place by ENRA insurance e.g. generally this authorisationauthorisation authorisation one-off on the basis of by you delivered. For our engine insurance we know also payment by accept giro form. The premium would not probably be satisfied not or swiftly then can in certain fallen a damage benefit be refused. Also are possible then still (along judicial gone) the chargeable premium and additional costs of you are progressed.
Our relation with insurers
ENRA insurance e.g. categorise its insurance exclusively at N.V general insurance society Bovemij, of which we have also an authorisation (to see under who to be we).
Reward
For our service we receive compensation. This also applies to the sale point of our insurance. This compensation exists from provision which is received from the insurers. The provision is part of the premium which is charged at you.
Our quality level
Our service is of high quality. We are supervised by of the authority financial markets (AFM). To guarantee work (st) the quality of our service to get down ours ers an insurance training our office and gets they regularly recurrence courses. Sale offices also our are regularly informed concerning developments in our insurance products. In spite of these efforts can there nevertheless be gone wrong. We have concluded a profession liability insurance for damage as a result of so-called profession errors.
Conclude of an insurance
f you wish your conclude insurance then are possible this by making this recognizable in the manner as indicated in the appropriate insurance conditions. Pay attention thereby well to you to observe notices.
Complaints
If you have a complaint concerning our or our sale office, our working method in general or concerning our information, then we request inform you our about that as soon as possible. We then will try with you a settlement of the dispute reach. Our internal complaints procedure can ask you. We a satisfactory solution are able reach jointly, then get help you did not can with your complaint at:
-The Executive Board of the insurer who is indicated on your policy
of
-The complaint institute financial service (KiFiD), PO Box 93257, 2509 AG The Hague, tel. 0900-3552248
; e-mail info@kifid.nl; website www.kifid.nl
Our aansluitnummer at KiFiD are 300,005052. YOU can contact tevens the civil judge.
